Privacy Policy

1. Who We Are

Lyra Industrials is an apparel manufacturing and export business based in Gurugram, Haryana, India. For purposes of applicable data protection law, Lyra Industrials is the controller, business, or data fiduciary responsible for personal information described in this Privacy Policy, as applicable.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect through:

• our website and website contact or inquiry forms;
• LinkedIn Lead Gen Forms and other digital advertising lead forms;
• email, telephone, video calls, meetings, trade events, and other business communications;
• requests for company information, capability presentations, quotations, samples, or manufacturing discussions; and
• other interactions with current or prospective customers, suppliers, service providers, and business contacts.

3. Personal Information We Collect

Information you provide to us

Depending on how you interact with us, we may collect:

• name, business email address, telephone number, and other contact details;
• company name, job title, department, seniority, and professional role;
• country or general business location;
• information about your sourcing, product-development, manufacturing, sampling, or purchasing requirements;
• information included in messages, technical packs, specifications, requests for quotation, or other documents you choose to provide;
• your preferences regarding communications from us; and
• any other information you voluntarily provide in a business inquiry or communication.

Information collected through LinkedIn Lead Gen Forms

If you submit a LinkedIn Lead Gen Form associated with Lyra Industrials, LinkedIn may pre-fill information from your LinkedIn profile, such as your name, work email address, company, and job title. The specific fields shown to you will be visible before you submit the form. Once you submit the form, Lyra Industrials receives the information you chose to provide.

LinkedIn separately processes information under its own terms and privacy policy. We encourage you to review LinkedIn's privacy information for details about its independent processing activities.

Information collected automatically

When you access our website, our hosting, security, or technical systems may automatically receive limited technical information such as IP address, browser type, device type, referring page, requested pages, timestamps, and server or security logs. We use this information primarily to operate, secure, troubleshoot, and understand the performance of our website.

4. How We Use Personal Information

We may use personal information to:

• respond to inquiries and provide requested information about Lyra Industrials and our manufacturing capabilities;
• follow up with prospective customers regarding apparel sourcing, product development, sampling, production, quality, logistics, or other business opportunities;
• prepare or discuss quotations, samples, specifications, orders, contracts, and commercial arrangements;
• manage our relationships with customers, prospective customers, suppliers, and other business contacts;
• send service-related or business communications that are relevant to an existing inquiry or relationship;
• send marketing communications where you have consented to them or where another lawful basis permits us to do so;
• measure the effectiveness of our business-development and advertising activities;
• operate, maintain, secure, and improve our website and information systems;
• prevent fraud, misuse, security incidents, or unlawful activity;
• comply with applicable legal, regulatory, tax, accounting, or record-keeping obligations; and
• establish, exercise, or defend legal claims.

5. Legal Bases for Processing in the EEA and United Kingdom

Where the EU General Data Protection Regulation (GDPR), UK GDPR, or similar law applies, we rely on one or more of the following legal bases, depending on the circumstances:

• Consent: where you have given us clear consent for a specific purpose, such as certain marketing communications.
• Legitimate interests: where processing is reasonably necessary for our legitimate business interests, such as responding to business inquiries, developing business relationships, securing our systems, and communicating with professional contacts, provided those interests are not overridden by your rights and interests.
• Contract or pre-contractual steps: where processing is necessary to take steps at your request before entering into a contract or to perform a contract.
• Legal obligation: where processing is necessary to comply with applicable law.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Business and Marketing Communications

If you request information, submit a lead form, or contact us about a potential business relationship, we may use the contact information you provide to respond to that request and to communicate with you about relevant Lyra Industrials services.

We do not interpret a request for a company profile or manufacturing information as unlimited consent to unrelated marketing. Where applicable law requires separate consent for promotional email or similar direct marketing, we will seek that consent before sending such communications. You may ask us to stop marketing communications at any time by using an unsubscribe method where provided or by emailing us at sales@lyraindustrials.com.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for site functionality, security, and performance. If we use analytics, advertising, or other non-essential cookies or tracking technologies, we will provide appropriate information and, where required by applicable law, obtain consent before those technologies are activated.

You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality. If a cookie preference or consent tool is displayed on our website, you may use that tool to manage available choices.

8. How We Share Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

• hosting, email, information-technology, security, communications, analytics, advertising, and other service providers that support our operations;
• professional advisers such as accountants, auditors, legal advisers, and consultants;
• logistics, sourcing, production, testing, or other business partners where necessary to evaluate or carry out a request or commercial relationship;
• government authorities, regulators, courts, law-enforcement bodies, or other parties where disclosure is required or permitted by law; and
• a purchaser, successor, or adviser in connection with a merger, reorganisation, sale, financing, or transfer of all or part of our business, subject to appropriate confidentiality protections.

We do not sell personal information for monetary consideration. We do not disclose personal information to third parties for their own unrelated direct marketing purposes without an appropriate legal basis.

9. International Processing and Transfers

Lyra Industrials is based in India. Accordingly, if you are located outside India, information you provide to us may be received and processed in India. Some service providers we use may also process information in other countries.

Data protection laws may differ between countries. Where applicable law requires safeguards for an international transfer of personal information, we will take reasonable and appropriate steps to use a lawful transfer mechanism or other recognized safeguard.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain appropriate business records, manage an ongoing or prospective commercial relationship, comply with law, and resolve disputes.

As a general business practice, contact information associated only with an inactive prospective business inquiry is reviewed for deletion or anonymisation after approximately 24 months of inactivity, unless there is a legitimate reason or legal obligation to keep it longer. Records associated with an actual customer, supplier, contract, transaction, dispute, or legal obligation may be retained for a longer period consistent with applicable requirements.

LinkedIn may retain Lead Gen Form data within its own systems for periods determined by LinkedIn. Our retention of information after we receive or export a lead is governed by this Privacy Policy.

11. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on where you live and which law applies, you may have rights concerning your personal information. These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion or erasure of personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing, including certain direct marketing;
• receive certain personal information in a portable format where applicable;
• withdraw consent where processing is based on consent;
• ask for information about the categories of recipients with whom information has been shared, where applicable;
• lodge a complaint with an applicable data protection or supervisory authority; and
• exercise any additional rights available under applicable privacy or data protection law.

If India's Digital Personal Data Protection Act, 2023 and related rules apply to a particular processing activity, rights and obligations under that framework will apply as and when the relevant provisions are in force.

To exercise a privacy right, email sales@lyraindustrials.com with the subject line Privacy Request. We may need to verify your identity before completing a request. We will respond within the timeframe required by applicable law.

13. Rights for EEA and UK Individuals

If the GDPR or UK GDPR applies to you, you may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where applicable. You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live or work, or where you believe a data protection infringement occurred.

In particular, you may object at any time to processing of your personal information for direct marketing purposes.

14. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law. Where such a law applies to Lyra Industrials and to your information, we will honor legally required requests, which may include rights to access, correct, delete, or obtain a copy of certain personal information, and rights relating to certain disclosures or uses of personal information.

We will not discriminate against you for exercising a privacy right provided by applicable law.

15. Information About Children

Our website, advertising, and services are intended for business and professional audiences and are not directed to children. We do not knowingly solicit personal information from children through our business lead-generation activities. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and, where appropriate, delete it.

16. Automated Decision-Making

We do not use personal information collected through business inquiries or Lyra Industrials Lead Gen Forms to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

17. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. Their collection and use of personal information are governed by their own privacy notices and terms.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, we will update the “Last updated” date above. If a change materially affects how we use personal information, we will provide additional notice where required by applicable law.

19. Contact Us

For questions about this Privacy Policy, to exercise a privacy right, or to raise a privacy concern, contact: